Everything you need to know about exchanging with TCE.
29 questions across 7 categories — search or browse by topic below.
How fast is settlement?
Most exchanges settle within minutes once your funds are confirmed. Larger or international transfers may take a little longer, and we always tell you the expected time upfront.
Which currencies and coins do you support?
Major fiat including USD, GBP, EUR, CAD, AED, JPY and more, plus BTC, ETH, USDT, USDC — all traded against the Renminbi. See the full rate board.
Are the rates on the board what I actually get?
Yes. The buy/sell rates you see are our live desk rates. You confirm the exact figure before the trade — what you agree is what you get.
What's a "rate lock"?
When you get a quote, the desk holds that rate for a stated window (typically 60–300s). Confirm inside the window and that's your price, no matter what the market does next.
Can I schedule a trade for later?
Yes — set a rate alert on any pair. When the market hits your target, we ping you to confirm. Free with any account.
How do I track an order?
Every order gets a reference. Paste it into the tracker to see status, timing and receipts.
📞 Still stuck?
Our desk is happy to help. Mon–Sat 08:00–20:00 CST, plus 24/7 fraud line.
📞 +852 9169 3658
Open contact form📚 Deep dives
Longer walkthroughs for anyone who wants the detail — not just the summary.