❓ FAQ
Everything you need to know about exchanging with TCE.
29 questions across 7 categories — search or browse by topic below.
📁 Categories4 shown
All (29)
🪪 Account (4)📈 Trading (6)💸 Fees (4)🤝 P2P (4)🛡️ Security (4)🧾 Tax refund (3)🏢 Business (4) ✕ Clear
🪪 Account4 questions
How do I open an account?
It takes 30 seconds — email & phone, then a one-time identity check (KYC). Create your free account →
What documents do I need for KYC?
A valid Chinese ID card or passport, plus a live selfie. Business accounts add director ID and a company registration document.
Can I have more than one account?
No — one member, one account. Multiple accounts violate our terms and may forfeit balances / referral rewards.
How do I close my account?
From your dashboard settings, or by emailing support@transcurrex.com. All open trades must settle first.
📞 Still stuck?
Our desk is happy to help. Mon–Sat 08:00–20:00 CST, plus 24/7 fraud line.
📞 +86 400 000 0000
Open contact form📚 Deep dives
Longer walkthroughs for anyone who wants the detail — not just the summary.