📚 Help centre
How can we help? Quick answers to get you moving.
Search across every guide, FAQ and how-it-works flow — or browse by topic below.
🧭 Browse by topic8 topics
🚀
Getting started
Open an account, verify identity, place your first trade.
- → How do I create an account?
- → What documents do I need for KYC?
- → How long does KYC take?
- → Can I trade before verification?
💱
Making an exchange
Quotes, rate locks, funding and settlement — the full flow.
- → How do I get a quote?
- → What's a rate lock and how long does it last?
- → How fast is settlement?
- → How do I track my order?
💳
Funding & payouts
How to move money in and out — bank, WeChat, Alipay, crypto.
- → Which payment methods can I use to fund?
- → How long do payouts take?
- → Are there deposit or withdrawal fees?
- → Can I pay in USDT?
🤝
P2P marketplace
Trade directly with other verified members, escrow-protected.
- → How does P2P work?
- → What is escrow?
- → My counterparty went silent — what do I do?
- → How do disputes work?
🛡️
Security & verification
How we verify accounts, protect your money, and what you should do.
- → Is my money safe with TCE?
- → Do you offer 2FA?
- → I think my account is compromised
- → How do I spot a scam?
🌍
International transfers
Cross-border payments, corridors, timing, receipts.
- → Which countries can I send to?
- → How long do international transfers take?
- → Do I get a receipt for tax?
- → Can I schedule recurring transfers?
🪪
Account management
Password, 2FA, KYC updates, closing an account.
- → How do I update my personal details?
- → I've forgotten my password
- → How do I close my account?
- → Can I upgrade my tier?
🏢
Business & corporate
KYB onboarding, API access, batch payouts, treasury.
- → How do I open a business account?
- → Do you have an API?
- → Can I do batch supplier payments?
- → Do you offer forward rates?
🔥 Most searchedthe ones the desk gets asked about most
How fast is settlement?
What are your fees?
Is my money safe?
How does P2P work?
Can I get a receipt?
Which currencies do you support?
Do you have an API?
How do I raise a dispute?
📞 Talk to the desk
Real humans on WeChat, phone & email. Mon–Sat 08:00–20:00 CST, plus 24/7 fraud line.
📞 +86 400 000 0000
Open contact form📚 Deep dives
Not just the summary — the full walkthroughs.