One call, one message — real humans on the desk.
Custom quotes, corporate onboarding, P2P disputes, press & media — pick the right route below and we'll route you to the right person.
Call the desk
+86 400 000 0000
Mon–Sat 08:00–20:00 CST
Email support
support@transcurrex.com
Reply same trading day
24/7 fraud line
Security incident? Freeze first, ask later.
Help centre
Self-serve for common questions — often faster than waiting.
📝 Send us a message
🏢 Beijing HQ
TCE Trading Desk
North Wangjing Business District
Chaoyang, Beijing · 100102
📞 +86 400 000 0000
Mon–Sat, 08:00–20:00 CST
🏢 Shanghai desk
TCE Yangtze Coverage
Lujiazui Financial District
Pudong, Shanghai · 200120
Mon–Fri, 09:00–18:00 CST
💡 Prefer to self-serve?
Instant quote in the converter — often faster than opening a ticket.
Open the converterGetting a quote or trade
Use the converter — instant, no ticket needed. Corporate volumes → talk to sales.
P2P trade issue
Open the trade page and use the on-trade chat + dispute button. Escrow freezes automatically while our desk reviews.
Account or KYC
Check FAQ > Account. Still stuck? Message us — include your registered email.
Corporate / API
Route to support@transcurrex.com with subject Corporate. A relationship manager replies in 24h.
Press & media
Press desk → — same-day turnaround on print/broadcast enquiries.
Security concern / fraud
Call +86 400 000 0000 first. Email second with subject Security concern. Do not click any suspicious link.
Most questions have a 30-second answer. Search the FAQ (28 questions across 7 categories) before opening a ticket — you'll often find it faster.