Your data, protected.
What TCE collects, why, and how we keep it safe. Last updated 1 April 2026.
- 🙅 We never sell your data
- 🔐 Encrypted at rest & in transit
- 🎛️ Access, correct, delete — any time
- 📅 30-day response to all requests
- ⚖️ Compliant with local + international rules
Never sold
We never sell your personal data. Full stop. No third-party ad tracking either.
Encrypted
TLS 1.3 in transit, encryption at rest for sensitive fields, hashed passwords.
Your control
Request access, correction, deletion or data-portability any time — free.
30-day response
Data-subject requests answered inside 30 days, usually much faster.
This policy applies whenever you use TCE. Read it once — we\'ve kept it short and plain.
1. Who we are
This privacy policy applies to TCE (TCE), operator of transcurrex.com and its associated services. We are the data controller for your personal information. Contact for privacy matters: support@transcurrex.com.
2. What we collect
Account data — name, email, phone, chosen password (stored hashed, never plain text). KYC/KYB data — ID document, selfie, address, and (for business accounts) director details and beneficial-owner information. Transaction records — every order, quote, settlement, receipt and dispute — retained for regulatory compliance. Technical data — IP, browser fingerprint, session cookies, device type. Communication — messages you send us via the contact form, P2P chat and support tickets.
3. Why we collect it
Service delivery — to operate your account and process exchanges. Compliance — to meet KYC, AML, sanctions and record-keeping obligations. Fraud prevention — to spot suspicious activity and protect you. Support — to respond to your enquiries and resolve disputes. Product improvement — anonymised aggregate analytics only. We do not use your personal data for retargeting ads.
5. Legal basis
We process your data under: contract (to deliver the service you signed up for); legal obligation (KYC, AML, tax); legitimate interests (fraud prevention, service improvement); and, where applicable, your consent (marketing communications).
6. How long we keep it
Account data — while your account is open, plus 6 months after closure. KYC documents — 5 years from last transaction (regulatory minimum). Transaction records — 7 years (financial-record retention). Support messages — 2 years for quality & audit. Marketing consent — until you unsubscribe. Cookies & analytics — up to 13 months. Anything else is deleted as soon as it's no longer needed.
7. Your rights
You can, at any time: access a copy of your personal data; correct inaccurate details; delete data no longer required for legal reasons; object to processing based on legitimate interest; restrict processing while a query is resolved; port your data in a common format; withdraw consent for marketing at any time. Requests are answered within 30 days — free of charge. Email support@transcurrex.com with subject Data subject request.
8. How we protect your data
TLS 1.3 in transit, encryption at rest for sensitive fields, envelope-encrypted backups, hardware-key 2FA on all staff production access, time-boxed privileged access with paired approvers, annual independent audit. Full picture: security controls →
10. International transfers
Your data may be processed in mainland China (primary), Hong Kong (regional partner banks) and the EU (email delivery). Where data leaves mainland China, we use Standard Contractual Clauses or equivalent safeguards.
11. Minors
Our service is not offered to anyone under 18. If we learn we've collected data from a minor, we delete it immediately.
12. Changes
Material changes are notified via email & dashboard banner at least 14 days before they take effect. Historical versions kept on request.
13. Contact & complaints
Data-protection questions: support@transcurrex.com. If you're not satisfied with our response, you can complain to the relevant data-protection authority (Cyberspace Administration of China for mainland residents).
This policy is provided in good faith and reflects our current practices. Nothing on this page constitutes legal advice. For a specific question about your data, contact us.
Access your data
Get a copy of everything we hold on you, in machine-readable format.
Correct your data
Update stale name, contact or address details on your record.
Delete your data
Erase what we\'re not legally required to keep. Non-reversible.
Unsubscribe
Stop marketing emails. Transactional emails continue for account safety.
Email support@transcurrex.com or call +86 400 000 0000. We aim to respond within one trading day; formal data-subject requests are answered inside 30 days.