How escrow keeps your money safe
资金托管，安全无忧
Every exchange and P2P trade on TCE is escrow-protected. Your funds are held securely and only released when both sides are satisfied.
- 💰 你付款到托管 Pay into escrow
- 📤 我们交付 We deliver
- ✅ 你确认放款 You release
Your money is held safely by TCE — never sent straight to a stranger — and released only when the currency or crypto is delivered and you confirm.
Funds held, not sent 资金托管
Your money sits safely with TCE — never handed straight to a stranger — until delivery is confirmed.
Delivery first 先交付
The desk (or your P2P counterparty) delivers your currency or crypto before escrow releases.
You confirm 你确认
Only you release the funds — once you've checked everything arrived correctly.
Disputes protected 纠纷保障
If anything goes wrong, raise a dispute — funds stay locked while our team reviews and resolves it.
- Never release escrow before you've received your money or coins.
- Keep all communication and payment inside TCE.
- Check the reference, amount and rate match your order.
- Raise a dispute immediately if something looks wrong — funds stay frozen.
- TCE staff will never ask for your password or one-time codes.
Every order moves through clear, transparent states — you always know where your money is.
| State 状态 | What it means 含义 | Your action 你的操作 |
|---|---|---|
| Pending 待处理 | Order created, awaiting funding. | Fund into escrow. |
| In escrow 托管中 | Your funds are held safely by TCE. | Wait for delivery. |
| Released 已放款 | You confirmed receipt — funds released. | Done — trade complete. |
| Disputed 纠纷中 | A dispute is open; funds stay locked. | Add details in chat; we review. |
| Refunded 已退款 | Funds returned to you in full. | No further action needed. |
Raising a dispute
- Open the trade and choose Dispute.
- Funds are frozen in escrow immediately.
- Add evidence and details in the chat.
How it's resolved
- Our team reviews both sides fairly.
- We release to the rightful party or refund.
- Nobody can move funds while it's under review.
Escrow protects the funds and delivery of your on-platform trade. It can't help with payments or chats taken outside TCE — always keep everything on-platform so you stay protected.
When exactly are funds released?
Only when the buyer confirms they've received the currency or crypto (or, for desk exchanges, when delivery is confirmed). Until then, funds stay held in escrow.
What if the other side never delivers?
Raise a dispute — the funds are frozen instantly and our team reviews. If delivery didn't happen, you're refunded in full.
Can TCE staff take my money?
No. Escrow is a neutral hold that releases only on confirmation or a reviewed dispute outcome. Staff will never ask for your password or one-time codes.
Is P2P escrow the same as desk escrow?
Yes — the same protection applies whether you exchange with our desk or trade peer-to-peer. See the P2P guide.
Escrow-protected, every time.
Whether you exchange with our desk or trade P2P, your funds are protected end to end.
Explore P2P