Your money and data, seriously protected.
Security isn't a feature at TCE — it's the foundation. Encryption, escrow, segregated funds, independent audit, and a fraud desk that answers a phone. Here's the full picture.
- TLS 1.3+ HSTS enforced
- Escrowon every trade
- Cold storagemulti-sig, air-gapped
- Segregatedclient fiat accounts
- Annual auditindependent firm
TLS 1.3 everywhere
Every byte between your device and the desk is encrypted with modern TLS. HTTP is auto-upgraded, HSTS is enforced, and legacy protocols are refused.
Encryption at rest
Sensitive fields are encrypted at rest, backups are envelope-encrypted, and access is key-controlled with rotation on staff changes.
KYC / KYB verification
Every retail account is identity-verified before trading. Corporate accounts add KYB — director search, sanctions screening and beneficial-owner mapping.
Continuous AML monitoring
Every transaction runs through a rules-based AML engine (velocity, structuring, jurisdiction risk) with human review on flagged flow.
Escrow-controlled settlement
Fiat & crypto only leave escrow when both sides confirm — every P2P trade, every OTC ticket. Nothing settles on trust alone.
24/7 fraud desk
Suspicious activity is flagged, held, and reviewed by our fraud desk before funds move. False positives are reversed within the trading day.
Dual-control cold storage
Crypto reserves are held in air-gapped multi-sig cold storage. Hot wallets hold only what's needed for current settlement window.
Rate transparency
You see the exact rate, spread and fee before confirming. No last-second re-quotes, no hidden margin at settlement.
Segregated client funds
Customer fiat sits in dedicated partner-bank accounts — never commingled with operating cash. Reconciled daily against the trade ledger.
Immutable audit trail
Every order, confirmation and admin action is logged with an append-only trail — retained for 7 years for regulatory review.
Third-party audit
Annual security & controls review by an independent firm. Findings tracked to close in a public quarter.
Least-privilege access
Staff systems use SSO with hardware-key 2FA. Production access is time-boxed, logged, and requires a paired approver.
Data minimisation
We only store what we need. KYC documents purged on schedule; account data honours deletion requests within 30 days.
Bug bounty
Ethical researchers can report vulnerabilities via support@transcurrex.com — rewarded and disclosed responsibly.
Rates that are "too good"
If a stranger offers 5% better than the desk board, it's bait, not a favour. Real markets don't work that way.
Pressure to move fast
Real trades wait. "Send it in the next 10 minutes" is a scam script — always.
Off-platform chat
Once the conversation leaves TCE for a private WeChat, Telegram or SMS, escrow protection is gone.
Gift cards, top-ups or "test" transfers
No legitimate FX or crypto settlement uses these. If asked, walk away.
New account, no history
On P2P we show completed-trade counts on every profile. Fresh account + big offer = high risk.
We call and ask for your password
We won't. Ever. Not a code, not a "verification word", not remote-desktop access. Report the call.
Something looks wrong on my account
Freeze it: or contact form. Include what you noticed and when.
I got a suspicious message pretending to be TCE
Screenshot it, then forward to support@transcurrex.com. Don't click any link in it.
I lost my 2FA / phone
Reach the desk in-hours; we'll re-verify identity before resetting access.
A P2P counterparty went silent after I paid
Raise a dispute inside the trade — escrow freezes automatically and the review desk takes it from there.
🤝 Staying safe, together
- We will never ask for your password or one-time codes.
- Always check you're on transcurrex.com — bookmark it.
- Use a strong, unique password and enable 2FA on your account.
- Report anything suspicious to our desk immediately.
- Keep P2P chat and payment on-platform — escrow protection ends where the platform ends.
📞 Report a concern
Spotted something off, or think your account is at risk? Contact us right away and we'll act fast — freeze first, investigate second.
📞 +86 400 000 0000 — 24/7 fraud line
Contact security deskFound a vulnerability? We take reports seriously and reward responsible disclosure. Email support@transcurrex.com with reproduction steps — we acknowledge within one trading day.
Trade with confidence
Open an account, verify once, and let the desk's controls do the heavy lifting.
Create free account