Everything you need to know about exchanging with TCE.
29 questions across 7 categories — search or browse by topic below.
What is P2P and how does it work?
Peer-to-peer trading: you match with another verified member, escrow locks the assets, they pay you off-platform, you release. Read the marketplace.
How is P2P kept safe?
Escrow on every trade, KYC-verified counterparties, on-platform chat for evidence, dispute review by our desk. Keep everything on-platform — off-platform payments aren't covered.
What if my counterparty doesn't pay?
Wait out the 15-minute window, then raise a dispute inside the trade. Escrow freezes automatically and our team reviews the on-platform chat as evidence.
Can I post my own offer?
Yes — set your side (buy or sell), asset, price, limits, payment methods and terms. Post from your P2P dashboard.
📞 Still stuck?
Our desk is happy to help. Mon–Sat 08:00–20:00 CST, plus 24/7 fraud line.
📞 +852 9169 3658
Open contact form📚 Deep dives
Longer walkthroughs for anyone who wants the detail — not just the summary.