❓ FAQ
Everything you need to know about exchanging with TCE.
29 questions across 7 categories — search or browse by topic below.
📁 Categories4 shown
All (29)
🪪 Account (4)📈 Trading (6)💸 Fees (4)🤝 P2P (4)🛡️ Security (4)🧾 Tax refund (3)🏢 Business (4) ✕ Clear
🏢 Business4 questions
Do you support corporate accounts?
Yes — KYB onboarding, dedicated relationship desk, tiered pricing and consolidated invoicing. See for business →
Do you have an API?
Yes — REST endpoints for quotes, orders and status, plus signed webhooks. Sandbox available on request via the API contact form.
Can you do batch payouts?
Yes — CSV upload for supplier or payroll batches. Beneficiary vaults keep repeat destinations one-click.
Can I book a forward rate?
Yes — RMB/USD, RMB/EUR and RMB/GBP forward booking against future obligations. Talk to treasury.
📞 Still stuck?
Our desk is happy to help. Mon–Sat 08:00–20:00 CST, plus 24/7 fraud line.
📞 +852 9169 3658
Open contact form📚 Deep dives
Longer walkthroughs for anyone who wants the detail — not just the summary.