❓ FAQ
Everything you need to know about exchanging with TCE.
29 questions across 7 categories — search or browse by topic below.
📁 Categories3 shown
All (29)
🪪 Account (4)📈 Trading (6)💸 Fees (4)🤝 P2P (4)🛡️ Security (4)🧾 Tax refund (3)🏢 Business (4) ✕ Clear
🧾 Tax refund3 questions
Do you handle overseas tax refunds?
Yes — VAT / sales-tax refunds on your overseas shopping, paid to you in Renminbi. See the refund page →
How long until my refund lands?
Typically 3–8 weeks from the customs stamp. Fast-track for corporate accounts is 10–15 business days.
What if I forgot the customs stamp?
The stamp is legally required — without it, refund networks can't process the claim. Some airports have late-stamp options — email the desk with your flight details.
📞 Still stuck?
Our desk is happy to help. Mon–Sat 08:00–20:00 CST, plus 24/7 fraud line.
📞 +852 9169 3658
Open contact form📚 Deep dives
Longer walkthroughs for anyone who wants the detail — not just the summary.